ACCOUNT
-Do I need to register before placing an order?
You can place an order without registering, but for better tracking and managing your orders, we recommend creating an account.

-How do I register?
Go to the My Account page or click the Account button at the top right of rablom.com. Fill in your email and password as required to complete registration.

-What if I forget my login password?
If you forget your password, click “Forgot your password?” on the Login page and enter your email address. You will receive a password reset email shortly.

-What if I cannot login to my account?
Please double-check your login details to ensure the email address and password are correct. Also, make sure your browser accepts cookies. If the problem continues, contact our customer service for assistance.

PRODUCTS

-Product usage precautions

1. Avoid contact with water, perfume, or other chemicals to maintain shine and color.

2. Remove jewelry before sleeping, exercising, or showering to prevent damage.

3. Store pieces separately in a dry place to avoid scratches.

4. Clean gently with a soft cloth after each use.

5. Keep away from high temperatures and direct sunlight for long periods.

-When will my order ship?
Orders are generally processed and shipped within 2–5 working days after payment confirmation.

-How long does shipping take?
Average delivery time is about 7 to 15 working days, depending on your location.

-How do I cancel an order?
Orders can only be canceled within 24 hours of being placed or before shipment. Once the order is processed or shipped, cancellation is no longer possible. We appreciate your understanding as we aim to deliver your orders promptly.

-What’s my tracking number?
Once your order is shipped, a confirmation email containing your tracking number will be sent to you.

-What payment methods do you accept?
We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay.

If you have any queries, please contact with us.

Address: Room 302, No. 18, Lane 7, Changyu Road, Dalang Town, Dongguan City, Guangdong Province

TEL: +86 19859386523

Email: [email protected]

Working Time: Mon – Fri 08:00–17:00 (UTC+8)

We will get back to you within 24 hours on business days.